/ have a question?

/ everything you need to know about our approach to skin health, treatment philosophy, and what makes City Glow a trusted part of the community for nearly nine years.

Questions & Answers

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Booking & services

  • Choose the service that best fits your main goal—hydration, acne care, anti-aging, glow enhancement, or maintenance. Your esthetician will assess your skin at the start of your appointment and customize the treatment within the structure of the service you booked.

  • If a different service is more appropriate for your skin, your esthetician will explain the recommendation. If you choose to switch, you're always welcome to do so.

  • Yes. Every treatment is tailored to your skin type, condition, and goals—within the structure of the service booked.

  • Each service has a defined protocol and inclusions. For example, our Classic Facial does not include extractions. Customization happens inside the framework of that service.

  • All appointments at City Glow NYC must be booked online through our secure booking system. We require a credit card on file to confirm your reservation, which ensures your appointment slot is reserved exclusively for you and helps us maintain our scheduling efficiency.

  • We require at least 12 hours notice for appointment cancellations or rescheduling. Cancellations made with less than 12 hours notice will incur a full service charge. We understand that emergencies happen and appreciate your cooperation in respecting our estheticians' time and other clients waiting for appointments.

Skin care philosophy

  • We are a skin health studio, not a "menu-based" facial salon. Our work is rooted in clinical skin analysis, long-term skin improvement, and advanced treatment planning—not quick trend treatments.

  • Our estheticians are trained in both European and American skin therapy systems, combining European technique, discipline, and protocols with American innovation, technology, and skin science.

  • Yes. Acne care, barrier repair, hydration therapy, and skin rehabilitation are core specialties at City Glow.

  • We sit in the space between clinical and soulful—results-driven treatments delivered in a calm, human, community-centered environment.

  • Yes, City Glow NYC is committed to using high-quality natural and organic skincare products. We carefully select products that are effective, skin-safe, and feature clean, natural ingredients that deliver exceptional results without harsh chemicals.

Extractions, techniques & treatments

  • No. Extractions are only included in services designed for them. Some facials focus on hydration, calming, lifting, or skin strengthening rather than deep cleansing.

  • If clinically appropriate, your esthetician may recommend upgrading to a service that includes extractions.

  • We prioritize skin integrity, barrier health, and long-term results over aggressive short-term results.

Spray tans

  • We customize tone, depth, undertone, and solution type for each client. No "one color fits all." Our organic formula has no color, no smell, and no bronze tint upon application. You can receive your spray tan and immediately go about your day without any transfer or residue.

  • No. Our formulations are designed to match skin undertones and fade naturally.

  • Typically 7–10 days with proper care.

  • Yes—custom, express, and organic solutions are available.

Consultations & membership

  • Not required. Your consultation happens in-room at your appointment.

  • Yes, if clinically appropriate and availability allows.

  • Yes. Our membership model is designed for long-term skin health, consistency, and value.

  • Yes—custom, express, and organic solutions are available.

Community & loyalty

  • Primarily through word of mouth. We are a deeply local studio with long-term clients who stay for years.

  • City Glow has been part of the community for nearly nine years.

  • Because they trust our hands, our knowledge, and our integrity—and because we focus on skin health, not trends.

Expectations

  • Relaxation is part of the experience, but results and skin health come first.

  • No two treatments are the same—because no two skins are the same.

  • No. Homecare is recommended only when it supports your skin goals.

Ready to experience City Glow?

/ book your personalized facial treatment or organic spray tan online today and discover the radiance that awaits you.

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