Cancellation Policy
We work hard to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment.
We kindly ask for at least 12 hours notice for cancellations or changes. Late cancellations, rescheduling, no-shows, or arrivals more than 15 minutes late will be charged the full service price.
A card on file is required to book. If you choose not to provide your credit card information, we will be unable to hold the appointment.
/ you can easily update, reschedule, or cancel your appointment in just a few clicks. When you book, you receive a text confirmation along with an email, both with a direct link to your appointment. If your plans change, simply tap the link and select "Modify" — from there, you can choose to “Reschedule” to a new time or “Cancel”, all within seconds, right from your phone. No need to call or message us.
You can also sign in to your client portal at any time. From there, you'll find everything in one place — upcoming and past appointments, vouchers, gift cards, packages, and your membership details.